Part One
Fundamental Techniques in Handling People
1.
Don t criticize, condemn or complain.
2.
Give honest and sincere appreciation.
3.
Arouse in the other person an eager want.
Part Two
Six ways to make people like you
1.
Become genuinely interested...
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Part One
Fundamental Techniques in Handling People
1.
Don t criticize, condemn or complain.
2.
Give honest and sincere appreciation.
3.
Arouse in the other person an eager want.
Part Two
Six ways to make people like you
1.
Become genuinely interested in other people.
2.
Smile.
3.
Remember that a person s name is to that person the sweetest and most important sound in any language.
4.
Be a good listener.
Encourage others to talk about themselves.
5.
Talk in terms of the other person s interests.
6.
Make the other person feel important - and do it sincerely.
Part Three
Win people to your way of thinking
1.
The only way to get the best of an argument is to avoid it.
2.
Show respect for the other person s opinions.
Never say, "You re wrong.
"
3.
If you are wrong, admit it quickly and emphatically.
4.
Begin in a friendly way.
5.
Get the other person saying "yes, yes" immediately.
6.
Let the other person do a great deal of the talking.
7.
Let the other person
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