Notifications & Reminders
ARM Cheat Sheet
R.
Boeck-Hopley
Sales Training & Development Manager – APAC 26/5/08
1
Industries & Decision Makers
Commercial Collections Consumer Collections
Industry Examples
Construction
IT
Publishing
Accounting
Legal
Corporate...
More
Notifications & Reminders
ARM Cheat Sheet
R.
Boeck-Hopley
Sales Training & Development Manager – APAC 26/5/08
1
Industries & Decision Makers
Commercial Collections Consumer Collections
Industry Examples
Construction
IT
Publishing
Accounting
Legal
Corporate Supplies
FMCG
Leasing
Banking & Finance
Telco’s
Utilities
Universities
Medical
Collection Agencies
Insurance
Key Decision Makers
Accounts Receivable Manager
Credit Manager
Financial Controller
CFO
Finance Manager
Collections / Recoveries Manager
Risk Manager
Analytics / Workflow / MIS Manager
Operations Manager
Commonly Used Acronyms
Acronym Meaning
ARM Accounts Receivable Management
AR Accounts Receivables
DSO Days Sales Outstanding
Dunning The roll of accounts through the delinquency cycle.
This is usually broken up as follows:
• 1-30 days
• 31-60 days
• 61-90 days
• Etc
Delinquency Accounts that are in arrears (payment that has not been made by the due date)
FTE Full Time Equivalent
Outsource Debt assigned to a collection agency
Less
