ExceedingExpectations
How many times do you get one of these surveys, specially
after buying a new car, where they expect you to fill them giving
them always the top score? (Meaning that they have exceeded all
your expectations).
If we had to follow the...
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ExceedingExpectations
How many times do you get one of these surveys, specially
after buying a new car, where they expect you to fill them giving
them always the top score? (Meaning that they have exceeded all
your expectations).
If we had to follow the car dealers standards, "Exceeding
Expectations" would mean an OK service…
Or did they delivered the car directly to your door at work or
at home? Did they give you an incredible discount or did
something so out of the ordinary that you were in shock and awe
(and not in a negative way!) because it greatly surprised you?
These would be cases of exceeding expectations.
Giving you
a free pot coffee while you wait for the salesman or just going for
a test car ride with you are not.
All the dealers do this, it is part of
their service, so we expect this from them and we would get
disappointed (or just take our business elsewhere) if we didn’t get
these perks.
I guess that we should rate most car dealers with 3 stars
(average) although th
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