Best Practices Journal – Week of May 20, 2013
Not all Ingredients for Business Success are Found in College Textbooks
Week of: May 20, 2013 • Subscribe at: www.
americancarenews.
com
Not all Ingredients for Business Success are Found in College Textbooks
roviders of care are the usual audience for these publications since after all...
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Best Practices Journal – Week of May 20, 2013 Not all Ingredients for Business Success are Found in College Textbooks Week of: May 20, 2013 • Subscribe at: www. americancarenews. com Not all Ingredients for Business Success are Found in College Textbooks roviders of care are the usual audience for these publications since after all the delivery of care and all of its associated protocols are our focus. Some of the highest quality human beings enter the business of care and their love for humanity motivates them to success. Most are incredibly humble. So when we hear from people who are important to the success of community based care providers we reach out to the humble segment of this audience and share. Our direction this week is how to ensure we do not ignore the little things in our quest for success. Hopefully these items will resonate with many. Pursue Relationships Outside of Your Comfort Level Some in the business of community based care have developed well rounded networ
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From hotstories
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MAY 15, 2013
This is the only on-line journal which is designed to:
1.
Allow credible vendors to be introduced to the care delivery
community on a consistent basis
2.
Allow assisted living providers to showcase vacancies for the
public and care management professionals
3.
Allow case managers to expand the base of who knows about...
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MAY 15, 2013 This is the only on-line journal which is designed to: 1. Allow credible vendors to be introduced to the care delivery community on a consistent basis 2. Allow assisted living providers to showcase vacancies for the public and care management professionals 3. Allow case managers to expand the base of who knows about their specialty services 4. Allow specialty care providers, i. e. clinical adult day care centers to widen their audience and build their programs 5. Allow public bodies, including a case management apparatus within the Veteran’s Administration to educate the public and private care management professionals about available care oriented benefits and programs for veterans It is also a part of a wider effort to help nursing homes to interact with one another to advertise the availability of and need to transition patients to Medicaid reimbursed, long-term beds. Nursing home participation is governed by a simple subscription service discussed on-line at www
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From hotstories
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Pub. on May 17th 2013
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MAY 1, 2013
This is the only on-line journal which is designed to:
1.
Allow credible vendors to be introduced to the care delivery
community on a consistent basis
2.
Allow assisted living providers to showcase vacancies for the
public and care management professionals
3.
Allow case managers to expand the base of who knows about...
More
MAY 1, 2013 This is the only on-line journal which is designed to: 1. Allow credible vendors to be introduced to the care delivery community on a consistent basis 2. Allow assisted living providers to showcase vacancies for the public and care management professionals 3. Allow case managers to expand the base of who knows about their specialty services 4. Allow specialty care providers, i. e. clinical adult day care centers to widen their audience and build their programs 5. Allow public bodies, including a case management apparatus within the Veteran’s Administration to educate the public and private care management professionals about available care oriented benefits and programs for veterans It is also a part of a wider effort to help nursing homes to interact with one another to advertise the availability of and need to transition patients to Medicaid reimbursed, long-term beds. Nursing home participation is governed by a simple subscription service discussed on-line at www.
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From hotstories
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Pub. on May 9th 2013
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CARE RESOURCE IDENTIFIER
& VACANCY UPDATE
www.
americancasemanagement.
com • 866.
982.
4449 Ext.
103
AD SIZES DIMENSIONS
(approximate)
PICTURE/LOGO
ELIGIBLE
COST MONTHLY
Cover Runner 8.
5” by 1.
75” Yes
2” by 1.
5” size max
$65
Featured Listing
includes Quarter
Page Ad
4 Issues
15% discount
$200.
00
Full Page
Comes with...
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CARE RESOURCE IDENTIFIER & VACANCY UPDATE www. americancasemanagement. com • 866. 982. 4449 Ext. 103 AD SIZES DIMENSIONS (approximate) PICTURE/LOGO ELIGIBLE COST MONTHLY Cover Runner 8. 5” by 1. 75” Yes 2” by 1. 5” size max $65 Featured Listing includes Quarter Page Ad 4 Issues 15% discount $200. 00 Full Page Comes with article written by Editor-in-Chief 8. 5” by 9. 85” 1 Large Landscape Or 2 Smaller Photos/Logos $125. 00 Featured Listing 4 Issues 15% discount $450. 00 (Save $50. 00) Half Page Comes with article written by Editor-in-Chief 8. 5” by 4. 25” or 4. 25” by 9. 85” Limit 3 Photos/Logos $100. 00 4 Issues 15% discount $350. 00 (Save $50. 00) Quarter Page 4. 25” by 4. 925” Limit 1 Photos/Logos $65. 00 4 Issues 15% discount $225. 00 (Save $35. 00) Eight Page 4. 25” by 2. 45” No $35 4 Issues $110. 00 (Save $30. 00) Discounts apply to multiple runs (Cover Runner 8. 5” by 1. 75”) ŵĞƌŝĐĂŶĂƐĞD ĂŶĂŐĞŵĞŶƚΘĚƵĐĂƟŽŶ^Ğƌǀ ŝĐĞƐ͕ /ŶĐ͘ ŝƐƚŚĞůĞĂĚĞƌŝŶƌĞůĂƟŽŶƐŚŝƉ building among providers of care a
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From hotstories
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The Best in Training & Program Development for Community Based Care Providers
Specializing in Adult Day Care and Small Scale Assisted Living Marketing, Program Development & Regulatory Compliance
Post Office Box 530521 ● Livonia, MI 48153 ● 866.
982.
4449 ● Web: www.
directcaretraining.
com
May 1, 2013
f course you could get...
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The Best in Training & Program Development for Community Based Care Providers Specializing in Adult Day Care and Small Scale Assisted Living Marketing, Program Development & Regulatory Compliance Post Office Box 530521 ● Livonia, MI 48153 ● 866. 982. 4449 ● Web: www. directcaretraining. com May 1, 2013 f course you could get different answers depending upon whom you ask. Producers may say its bankers and other financiers who finance their movie projects or TV pilots and collect from movie attendee proceeds or advertising revenue solicited by the television network from ads that air during the pilot episode. Directors may say it’s the actors being directed depending upon their history and popularity. Actors will tell a different tale. They often remark that the most powerful person in Hollywood is the casting director. This is the person or entity who is notified of all pending and/or upcoming television and movie roles and lucrative commercial endorsements. Even a seasoned perfor
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From hotstories
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Pub. on May 5th 2013
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Best Practices Journal – Week of May 6, 2013
To Succeed You Must Maintain Your Focus; Even in the Presence of Trivial Distractions and
the Work of Idiots
Week of: May 6, 2013 • Subscribe at: www.
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com
To Succeed You Must Maintain Your Focus; Even in the Presence of
Trivial Distractions and the Work of Idiots
top...
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Best Practices Journal – Week of May 6, 2013 To Succeed You Must Maintain Your Focus; Even in the Presence of Trivial Distractions and the Work of Idiots Week of: May 6, 2013 • Subscribe at: www. americancarenews. com To Succeed You Must Maintain Your Focus; Even in the Presence of Trivial Distractions and the Work of Idiots top and think for a moment about one item this week that caused you a bit of distraction. I suppose we all have to deal with that; it simply is the world we live in. Might be a financial miscalculation, a delicate family matter, a business plan not proceeding according to plan or even an unwarranted criticism. None of us are made of steel though I take delight in my ability to quickly move beyond the trivial. I met with laughter this week the report of a business associate of mine receiving a call from someone wanting to badmouth me and/or my work and I never met this person. I have no clue who she is but I did include her in my prayers. Something is deeply w
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From hotstories
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In-Service Sessions For Direct Care and Care Management Staff • 866.
982.
4449
www.
directcaretraining.
com
Assisted Living Programs of All Types
The One-Page Outline System for Conducting Meaningful, Dynamic In-Service Sessions
Series I - 25 Special Subjects – Most Designed to Be Covered in 30 Minutes
Outline No.
Title
DC - 1001...
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In-Service Sessions For Direct Care and Care Management Staff • 866. 982. 4449 www. directcaretraining. com Assisted Living Programs of All Types The One-Page Outline System for Conducting Meaningful, Dynamic In-Service Sessions Series I - 25 Special Subjects – Most Designed to Be Covered in 30 Minutes Outline No. Title DC - 1001 Keeping the Kitchen and Other Parts of the Environment Sanitary at all Times DC - 1002 Getting Along with Others: How to Make it a Part of the Work Routine DC – 1003 How to Develop a Pattern of Good Attendance DC – 1004 Making Ostomy Care Safe, Effective, Sanitary and Dignified DC – 1005 Being on the Lookout for Development of Wounds DC – 1006 Establishing Your Own Routine for Getting Your Shift’s Work Done DC – 1007 Rendering all Personal Care Safely and With Dignity DC – 1008 Wheelchair Safety that is Responsive and Sensitive DC – 1009 Mental Illness: How Knowing the Diagnosis Can Help You Be More Person Centered? DC – 1010 In What Areas of Care Delivery is
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From hotstories
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Pub. on May 3rd 2013
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Week of May 1st, 2013
Roseberry Committed to
Community Outreach
Roseberry Adult Day Health Services, serving Western
Wayne and Southern Oakland Counties of Michigan
wants people to know how open our doors are.
We do
not have to schedule it, we make everyday available to
families, long-term care professionals and others who
need to...
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Week of May 1st, 2013 Roseberry Committed to Community Outreach Roseberry Adult Day Health Services, serving Western Wayne and Southern Oakland Counties of Michigan wants people to know how open our doors are. We do not have to schedule it, we make everyday available to families, long-term care professionals and others who need to explore the advantages of adult day services. This is not a mere babysitting initiative but a clinically competent program that combines supervision, personal care assistance, nursing and physician intervention with rehabilitative services. Because quality programs of this type tend to fill fast and end up with waiting lists, many in assisted living seek to enroll residents who could benefit from the diversity of routines and an extra hand for personal care. Professional’s Day a Meaningful Informational Event About every other month (the next being May 16, 2013) Roseberry combines its efforts with American Case Management & Education Services, Inc. to ho
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From hotstories
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Pub. on Apr. 29th 2013
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Best Practices Journal – Week of April 29, 2013
Marketing a New Science in the Care Business for Some; but Our Approach to it Often
Hampered by Previous Experiences
Week of: April 29, 2013 • Subscribe at: www.
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com
Marketing a New Science in the Care Business for Some; but Our
Approach to it Often Hampered by...
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Best Practices Journal – Week of April 29, 2013 Marketing a New Science in the Care Business for Some; but Our Approach to it Often Hampered by Previous Experiences Week of: April 29, 2013 • Subscribe at: www. americancarenews. com Marketing a New Science in the Care Business for Some; but Our Approach to it Often Hampered by Previous Experiences he business of care might be the most diverse in terms of the number of provider types from hospitals to nursing homes to home health care to assisted living to outpatient rehab to adult day services. Care is available in tons of venues. Most of these care providing organizations are also strong business entities with departments and personnel in place for financial control, internal audit, human resources and marketing…. with maybe one exception. In many states of the union these past 40 years, a new entrepreneur was developed. As America sought to de-stigmatize mental health we moved many of the mentally ill and those with developmental
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From hotstories
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Pub. on Apr. 28th 2013
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Best Practices Journal – Week of April 15, 2013
Numerous Care Providers Claiming they Have Been Failed by Their Associations.
Is There
Merit to these Complaints?
Week of: April 15, 2013 • Subscribe at: www.
americancarenews.
com
Numerous Care Providers Claiming they Have Been Failed by Their
Associations.
Is There Merit to these...
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Best Practices Journal – Week of April 15, 2013 Numerous Care Providers Claiming they Have Been Failed by Their Associations. Is There Merit to these Complaints? Week of: April 15, 2013 • Subscribe at: www. americancarenews. com Numerous Care Providers Claiming they Have Been Failed by Their Associations. Is There Merit to these Complaints? roviders of care from assisted living to adult day care have been barking a bit. Their complaints center around their expectations of their associations, either on the state or national level. The cries appear to be louder from small-scale assisted living providers and some states seem to be making louder noise than others. Ok so what are these complaints about? For the most part providers are complaining they are not receiving the support they need as they battle increasing cuts to their reimbursements while mental health agencies and other public bodies demand more by way of services. From the same crowd comes complaints that when they are c
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From hotstories
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Pub. on Apr. 27th 2013
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Best Practices Journal – Week of April 22, 2013
Instead of Gutting Auto No-Fault, We Should be Busy Pursuing Less Expensive,
Clinically Compatible Care Options, i.
e.
Adult Day Services
Week of: April 22, 2013 • Subscribe at: www.
americancarenews.
com
Instead of Gutting Auto No-Fault, We Should be Busy Pursuing Less...
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Best Practices Journal – Week of April 22, 2013 Instead of Gutting Auto No-Fault, We Should be Busy Pursuing Less Expensive, Clinically Compatible Care Options, i. e. Adult Day Services Week of: April 22, 2013 • Subscribe at: www. americancarenews. com Instead of Gutting Auto No-Fault, We Should be Busy Pursuing Less Expensive, Clinically Compatible Care Options, i. e. Adult Day Services eople are talking about the future of the auto no-fault statute in Michigan. Since 1973 this state has enjoyed the most comprehensive, and in the opinion of some overly generous, auto-no fault provisions in the country. This is due to the fact that an injured party’s reasonable and necessary care is paid for life after a catastrophic auto collision in Michigan. Everyone with a vehicle pays up to $170. 00+ per year, per vehicle in order for the quasi-public Michigan Catastrophic Claims Association to finance the cost of care from hospitalization to assisted living to nursing
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From hotstories
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Pub. on Apr. 27th 2013
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Week of May 1st, 2013
“I Can’t Do it Anymore”
Those words were spoken by Philomena (pictured with
adult day care program mentor Mr.
McCollum) during the
Riverview Open House.
She is caring for her aged
ŚƵƐďĂŶĚ
ŝŶ
Zŝǀ Ğƌǀ ŝĞǁ ͕
D ŝĐ
ŚŝŐĂŶ
ǁ ŝƚŚ
ĚĞŵĞŶƟĂ͘
^ŚĞ
stated a week ago he had to be...
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Week of May 1st, 2013 “I Can’t Do it Anymore” Those words were spoken by Philomena (pictured with adult day care program mentor Mr. McCollum) during the Riverview Open House. She is caring for her aged ŚƵƐďĂŶĚ ŝŶ Zŝǀ Ğƌǀ ŝĞǁ ͕ D ŝĐ ŚŝŐĂŶ ǁ ŝƚŚ ĚĞŵĞŶƟĂ͘ ^ŚĞ stated a week ago he had to be brought home by ƉŽů ŝĐ Ğ ĂŌĞƌ ŚĞ ǁ ĂŶĚĞƌĞĚ Žī ͘ ^ŚĞ ǁ ĂƐ ƚŚƌŝů ů ĞĚ ƚŽ know such a program even existed in her community ĂŶĚ ŝƐ ŶŽǁ Ɖů ĂŶŶŝŶŐ ƚŽ ƵƟů ŝnj Ğ ŝƚ ĨŽƌ ŚĞƌ Žǁ Ŷ ƌĞů ŝĞĨ͘ She added, “I’d just like to go to Meijer and shop for groceries by myself and not worry about what he might be picking up. " Charles Jackson, a licensed social worker who operĂƚĞƐ Zŝǀ Ğƌǀ ŝĞǁ ĚƵů ƚ ĂLJ ĂƌĞ Θ , ĞĂů ƚŚ ŝƐ ƐĞŶƐŝƟǀ Ğ to the plight of people like this elderly wife who is watching her own health decline due to the stress of caregiving. Adult day services programs allow families to stay together and in many cases receive care much less expensively than assisted living and nursing home cost. Spring 2013
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From hotstories
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Pub. on Apr. 27th 2013
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Matters in Care is Published as an Informational Page for Community Based Care Providers and Shoppers
By American Case Management & Education Services, Inc.
and Direct Care Training & Resource Center, Inc.
www.
americancasemanagementinc.
com ● 866.
982.
4449
The Free Day Demonstrates a Commitment to the Population
And to Your Own...
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Matters in Care is Published as an Informational Page for Community Based Care Providers and Shoppers By American Case Management & Education Services, Inc. and Direct Care Training & Resource Center, Inc. www. americancasemanagementinc. com ● 866. 982. 4449 The Free Day Demonstrates a Commitment to the Population And to Your Own Business Growth I enjoy reading the perspectives of others but I have been marketing adult day services for 18 years and have enjoyed myself doing it and enjoyed great results for my program and others. So I speak not from theory but experience. I do find myself having to remind entrepreneurs in care not to expect overnight results but there is one key ingredient that has worked well for me. That has been offering the free day of service. Of course it comes with restrictions, generally only allowing one day per week or so and maybe then only twice per month. Yet it has real advantages especially for programs that serve primarily seniors or assisted livi
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From hotstories
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Pub. on Apr. 21st 2013
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The Best in Common Sense Approaches to Marketing Community Based Care
www.
americancasemanagementinc.
com ● www.
americancarenews.
com ● www.
directcaretraining.
com ● 866.
982.
4449
Setting Goals:
Setting goals which are realistic and based in historical reality is a large part of succeeding in any business.
Adult day services...
More
The Best in Common Sense Approaches to Marketing Community Based Care www. americancasemanagementinc. com ● www. americancarenews. com ● www. directcaretraining. com ● 866. 982. 4449 Setting Goals: Setting goals which are realistic and based in historical reality is a large part of succeeding in any business. Adult day services is no different. We recommend you know going in what your expenses are and set a goal to have arrived at a place where those monthly expenses are met at the end of ninety, (90) days. Of course there will be variables, but that is where real growth comes from, moving forward after your expenses are met. Sample Expense Breakdown Meeting those Expenses (How many participants/attendees do I need who attend a varied number of days and who are paying privately for services?) $3200. 00 Mortgage/Rent $ 450. 00 Liability Insurance $ 950. 00 Utilities $2000. 00 Food $2000. 00 1 Part-Time Clerical/1 Part-Time Direct Care Worker $8600. 00 Attendees contributing $60. 00
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From hotstories
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Pub. on Apr. 21st 2013
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Matters in Care is Published as an Informational Page for Community Based Care Providers and Shoppers
By American Case Management & Education Services, Inc.
and Direct Care Training & Resource Center, Inc.
www.
americancasemanagementinc.
com ● 866.
982.
4449
How Assisted Living and
Adult Day Programs Work
Together for the Good of...
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Matters in Care is Published as an Informational Page for Community Based Care Providers and Shoppers By American Case Management & Education Services, Inc. and Direct Care Training & Resource Center, Inc. www. americancasemanagementinc. com ● 866. 982. 4449 How Assisted Living and Adult Day Programs Work Together for the Good of Communities Benefits to Assisted Living Residents: More diverse daily routine for residents Positive impact upon depression and feelings of isolation Support services under one roof including physical rehabilitation Personal care with greater consistency for those a bit more challenging to serve, i. e. stroke survivors, quadriplegics, the chronically obese Additional public reimbursed service for qualifying disabled veterans Benefits to Assisted Living Communities: Reduction in staff fatigue as residents use auxiliary services in the community New set of experiences outside of the assisted living residence for residents to talk about Possibl
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From hotstories
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Pub. on Apr. 17th 2013
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Matters in Care is Published as an Informational Page for Community Based Care Providers and Shoppers
By American Case Management & Education Services, Inc.
and Direct Care Training & Resource Center, Inc.
www.
americancasemanagementinc.
com ● 866.
982.
4449
That Start-up Might Just Do the Trick….
Sometimes when a start-up...
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Matters in Care is Published as an Informational Page for Community Based Care Providers and Shoppers By American Case Management & Education Services, Inc. and Direct Care Training & Resource Center, Inc. www. americancasemanagementinc. com ● 866. 982. 4449 That Start-up Might Just Do the Trick…. Sometimes when a start-up business comes along a family, and in some cases a case manager may decide not to make use of or recommend it due to its newness. Long-term care experts are reflecting upon the story told by a lady named Evelyn which could change the thinking of some: “I knew my mom had to go into assisted living. I was 12 years from retirement and just could not accommodate her at home. I did not like the larger places, they seemed to overwhelm mom just walking into them. I then received a postcard in the mail about an 8-bed program 6 blocks from my house. The owners were just opening this home. My mom has some really ritualistic things we do each day to keep her clean, cal
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From hotstories
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Pub. on Apr. 17th 2013
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Are Some Owners of Care Businesses their Own Worst Enemies? - What Do You Think?
The care business – adult day care, assisted living, and home health care – is
no different than any other in many ways.
This includes how those in
managerial positions must treat others.
Sometimes in a quest to please
contract agencies and in...
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Are Some Owners of Care Businesses their Own Worst Enemies? - What Do You Think? The care business – adult day care, assisted living, and home health care – is no different than any other in many ways. This includes how those in managerial positions must treat others. Sometimes in a quest to please contract agencies and in battling personal insecurities, some managers develop very gruff exteriors. This can transfer into how personnel are treated. On occasion, without even realizing it, a supervisor may demean through usage of words or otherwise indignify an employee or multiple employees and this will come back to hurt us in many ways. Unfortunately in this business some family members of our residents may be quite detached from the person you are providing residential care for, sometimes, albeit shameful its due to the stigma of mental illness. So circumstances are not favorable to the development of customer service skills. Adult day care is often different. Payments are comi
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From hotstories
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Pub. on Apr. 15th 2013
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In 1995 We Never knew why
but we knew to:
‘Keep the Women Away from
Him.
’
Is your adult day program adaptable and person-centered in every
way so you can respond to the delicate needs of participants;
from staff training, in-service sessions, orientations, overall
atmosphere and creed of operation? Every human surely is...
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In 1995 We Never knew why but we knew to: ‘Keep the Women Away from Him. ’ Is your adult day program adaptable and person-centered in every way so you can respond to the delicate needs of participants; from staff training, in-service sessions, orientations, overall atmosphere and creed of operation? Every human surely is different. The photo of the late Mr. Oscar Edwards was during his attendance at Friendly Adult Day Care & Respite Center in September 1995. The photo is used with the permission of his surviving family.
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From hotstories
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Pub. on Apr. 2nd 2013
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