Managerial Processes

Managerial processes: business process that sustain performance Umit S. Bititci, Fran Ackermann, Aylin Ates and John Davies University of Strathclyde, Glasgow, UK Patrizia Garengo University of Padua, Padua, Italy Stephen Gibb, Jillian MacBryde, David... More

Managerial processes: business process that sustain performance Umit S. Bititci, Fran Ackermann, Aylin Ates and John Davies University of Strathclyde, Glasgow, UK Patrizia Garengo University of Padua, Padua, Italy Stephen Gibb, Jillian MacBryde, David Mackay, Catherine Maguire, Robert van der Meer and Farhad Shafti University of Strathclyde, Glasgow, UK Michael Bourne Cranfield University, Cranfield, UK, and Seniye Umit Firat Marmara University, Istanbul, Turkey Abstract Purpose – It is argued that whilst operational and support processes deliver performance presently, it is the managerial processes that sustain performance over time. The purpose of this research paper isto better understand what these managerial processes are and how they influence organisational performance. Design/methodology/approach – The theoretical background is reviewed covering literature on the subject of business process management, resourced-based view (RBV), dynamic capabilities and managerial processes. A re Less