Promero offers industry’s first Social Media Filtering ACD Call Center Solution

May 10, 2013 Title Promero offers industry’s first Social Media Filtering ACD Call Center Solution Summary Release Pompano, Florida -- May 10, 2013 - Promero, a leading expert, reseller and hosting provider of call center solutions, workforce management and... More

May 10, 2013 Title Promero offers industry’s first Social Media Filtering ACD Call Center Solution Summary Release Pompano, Florida -- May 10, 2013 - Promero, a leading expert, reseller and hosting provider of call center solutions, workforce management and business process optimization, announced today the industry’s first social media listener that prioritizes, categorizes and routes social media postings, Aspect Social. Aspect Social has the unique ability to auto detect words and phrases, filter millions of monologues, create a dynamic work queue that routes the specific tweets to the best skilled agents within the call center. Once the tweet or posting is delivered, the agent engages the customer in a dialogue that can transition from a social media page to a one-on-chat, email or voice call. The entire communication thread is recorded and can be transferred from agent to supervisor for immediate action. Billions of social media tweets occur each day. Until now, corporations Less