Customer Satisfaction and Franchisee Business
Just like any other business owner, service provider or retailer, customer satisfaction is one of the most
important consideration for a Franchisor.
Negative feedbacks or unhappy customers are not liked by...
More
Customer Satisfaction and Franchisee Business
Just like any other business owner, service provider or retailer, customer satisfaction is one of the most
important consideration for a Franchisor.
Negative feedbacks or unhappy customers are not liked by
franchisors and may even lead to breaking of the agreement.
Since a franchisee is a representative of a franchisor in an area, it is their sole responsibility to ensure
satisfaction of the customers and clients.
They must maintain the standard of quality or else, it would
only lead to customers looking for alternatives.
It is certainly true that franchisee opportunities provide a perfect platform for enthusiasts who are
looking to start business of their own.
However, there is no denying the fact that they come with a
number of additional responsibilities as well.
In most cases, especially in the service sector, maintaining
the standard of quality might prove to be a little difficult.
Customer Satisfaction - Service Brands Vs Produ
Less