Simplify Customer Journeys with Mobile Self-Service

Simplify Customer Journeys with Mobile Self-Service Thanks to technological advancements, customer attitudes and customer expectations have dramatically changed over the last decade. With world becoming email and digital centric, everything can be made... More

Simplify Customer Journeys with Mobile Self-Service Thanks to technological advancements, customer attitudes and customer expectations have dramatically changed over the last decade. With world becoming email and digital centric, everything can be made readily available at fingertips today. Hence, today customers are demanding access to service through online, mobile, and social media. This change in customer expectations has put increased pressure on retailers to meet the changing demands of the customers by creating better ways to serve consumers with innovative solutions that create value, improve consumer experiences, and increase loyalty. Hence, what retailers need is intuitive customer experience solutions that ensure customer loyalty. Some customer interaction services offered are speech self-service, mobile self-service, web self-service, online self-service and so on. Let’s look at mobile self-service to understand how it improves customer experience and thereby makes a Less