10 Smart Tips to Transform Your Contact Center into a Sales Center of Excellence (CoE)

Service and Sales are two very diverse organizational functions. The new-age contact center has the unique ability to equip and empower a contact center agent with selling skills and techniques that enables him to cross-sell and up-sell products in addition... More

Service and Sales are two very diverse organizational functions. The new-age contact center has the unique ability to equip and empower a contact center agent with selling skills and techniques that enables him to cross-sell and up-sell products in addition to handling a service call efficiently. This article underlines some key tips and techniques that can convert the contact center into a Sales Center of Excellence. Article is also present at: http://bit.ly/O4MR0G Less