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Understanding Different BPO Sectors
1 pages
Published by
Bpo Services
Understanding Different BPO Sectors
The process of delegating the ownership, administration, and operation of a process to a third party is
called Business Process Outsourcing (BPO).
It is about delivering outcomes-that is,...
[More]
Understanding Different BPO Sectors
The process of delegating the ownership, administration, and operation of a process to a third party is
called Business Process Outsourcing (BPO).
It is about delivering outcomes-that is, higher-performing
business processes and thereby BPO aims to raise a client company s shareholder value.
Basically in a
company there are three kinds of process, core processes (which give strategic advantage), critical, noncore processes (which are important but are not competitive differentiators), and non-core, non-critical
processes (which are needed to make the environment work).
Most advisors recommend outsourcing all
non-cores, non-critical processes.
).
Few advisors suggest outsourcing core processes; they recommend
investing in them.
And many do recommend outsourcing critical, non-core processes to providers who
specialize in those processes because they will invest in them and aim to make them world-class.
However, outsourcing does not mean handing
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Tags
books,
business,
core,
critical,
customer,
data,
entry,
include,
outsourcing,
process,
processes,
processing,
providers,
service,
services,
support,
technical
