Outsourcing; yester years and future
The IT industry in India has existed since the early 1980s, but it was in the early and mid 1990s
that saw the emergence of outsourcing.
With the IT industry responding to the changing market
requirements by increasing...
More
Outsourcing; yester years and future
The IT industry in India has existed since the early 1980s, but it was in the early and mid 1990s
that saw the emergence of outsourcing.
With the IT industry responding to the changing market
requirements by increasing the scale of operations and capability to handle complexity, India
became a prominent destination for outsourcing services.
One of the first outsourced services
was medical transcription and when the MNCs started establishing wholly owned subsidiaries
which catered to the off shoring requirements of their parent companies, outsourcing of business
processes like data processing, medical billing, and customer support also came into prominence.
American Express, GE Capital and British Airways were some of the earliest players in the
Indian outsourcing market.
Despite its recent arrival on the Indian scene, the ITES or BPO industry has grown phenomenally
and has now become a very important part of the export-oriented IT software and s
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