Upcoming Webinar The Customer Shouts Back — A Discussion with Emmy Award Winning Ross Shafer
Due to accelerating technology, your customers expectations have changed.
They can get their TV, music, shopping, and friends all "on demand"
24/7/365.
They...
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Upcoming Webinar The Customer Shouts Back — A Discussion with Emmy Award Winning Ross Shafer
Due to accelerating technology, your customers expectations have changed.
They can get their TV, music, shopping, and friends all "on demand"
24/7/365.
They expect customer "service" to mean customer "Urgency!" They want what they want - when they want it - and how they want it.
So, if
you don t deliver at (nearly) Internet Speed, they will consider you substandard, lazy, or that you don t need the business.
On top of that, they want you to empathize with their busy schedules, their lack of education (re: your products/services) as well as their personal
vulnerabilities and frustrations.
Ross will show you how to make sure you are consistently aware, empathetic, and urgent so you can retain your
current customer base.
.
.
while you are wrangling customers away from your competitors.
"Finally a motivational speaker without the speech.
" - Jay Leno
Prepare to be entertained.
Join Ross Sha
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