Tips for Providing Exceptional Email Service
Emails are one of the fastest growing customer service channels that enables companies to trim down their cost per contact.
Email
response is supposed to give customers quicker answers and solutions while...
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Tips for Providing Exceptional Email Service
Emails are one of the fastest growing customer service channels that enables companies to trim down their cost per contact.
Email
response is supposed to give customers quicker answers and solutions while allowing companies to slash operations costs.
When email
threads go back and forth unnecessarily because questions aren’t answered, operations costs exceed the cost of telephone interactions.
A
sloppy email can rob a company of its credibility.
It is therefore necessary manage email conversation with the efficient processes that
ensure the speed, quality and consistency of response.
The following tips will materially help to provide exceptional customer service experience that can enhance customer satisfaction,
confidence and loyalty.
* Regard email as part of the self-service strategy
Email is always deemed to be an assisted service channel.
The self service strategy is the best place to execute these tips.
It is therefore
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