Knowledge Centered Support – The New Knowledge Management Methodology

Knowledge Centered Support – The New Knowledge Management Methodology Knowledge centered support is the new buzz word. There is a huge paradigm shift from the way we produced or consumed knowledge. Traditionally creating content and consuming content... More

Knowledge Centered Support – The New Knowledge Management Methodology Knowledge centered support is the new buzz word. There is a huge paradigm shift from the way we produced or consumed knowledge. Traditionally creating content and consuming content were fundamentally different. But the new thinking is that t knowledge creators will consume, and knowledge consumers will create – and that both businesses and customers will benefit from it. Knowledge centered service provides levels of business agility, cost savings and knowledge quality that were a distant vision when first introduced, but are now essential to dealing with the exploding inquiry volumes, skyrocketing customer expectations and complex technologies that challenge support organizations every day. Customers are not only looking for more information but also want to express their opinion, critique and answer, or rate a product or vendor. Traditionally content was written by knowledge authors who typically do not intera Less