Multi-channel-customer service solution is it the right choice
Businesses dedicate most of their efforts in implement various strategies to leverage their sales figures.
Customer service has become very
important for business growth.
Customer seeks the...
More
Multi-channel-customer service solution is it the right choice
Businesses dedicate most of their efforts in implement various strategies to leverage their sales figures.
Customer service has become very
important for business growth.
Customer seeks the assistance of companies to help them use the product optimally or need help in
solving problems associated with it.
Most organizations opt for multi channel customer service solution which is the availability of several
communication channels for customer service, such as phone, email, customer service chat, and Web self service.
A well executed multichannel service strategy can have a profound – and positive – impact on customer satisfaction and service operational efficiency.
87% of respondents to a Purdue University survey said that good customer service influenced the decision to do business with companies
again.
For multi-channel service to deliver value, it must be correctly implemented so as to provide an accessible, seamles
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