Enhancing Email Service by Managing the Email Flow Effectively
With the volumes of emails are growing tremendously, it has become important to have an
email system that is capable of to handling exponential increases in customer inquiries,
avoiding backlogs...
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Enhancing Email Service by Managing the Email Flow Effectively
With the volumes of emails are growing tremendously, it has become important to have an
email system that is capable of to handling exponential increases in customer inquiries,
avoiding backlogs of unanswered requests and unhappy customers.
To manage email volume
efficiently managing email volume it is essential to define a set of queues, rules and workflow
so as to meet SLAs for contact resolution.
Using a classification engine to streamline message
handling and planning for email volume growth can help in efficient management.
How to manage email with workflow
To ascertain the path of emails through the email management system, it is necessary to have
workflow.
Ideally workflow needs to take into account
The escalation channel
It is always necessary for low-priority messages are answered in a timely manner, so that no
message is ignored in a low-priority queue.
And the escalation should be designed to
effectively man
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