The Power Behind the Ideal Customer Service
Experience -An Corporate Overview
Take Control Of Your Service Experience
Creating loyal customers is the lifeblood of your business.
It used to be that
product and price made the difference.
But in a world of...
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The Power Behind the Ideal Customer Service
Experience -An Corporate Overview
Take Control Of Your Service Experience
Creating loyal customers is the lifeblood of your business.
It used to be that
product and price made the difference.
But in a world of relentless
competition and product similarity, customer service is now the proven
differentiator.
More than anything else, customers care about how they are treated as the
reliability, speed, and simplicity of service drive customer retention and
profitability.
It’s time for customer service to deliver the experience customers want —
while balancing the cost, compliance and revenue objectives to benefit your
business .
And that is exactly what KANA has been doing for more than a decade.
KANA
helps the world’s best known brands master the Custermer Service
Experience by delivering consistent, knowledgeable conversations with
customers across every channel — email response, customer service chat,
phone, and the Web self service.
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