Enhancing Customer Experience with Knowledge Management
Knowledge Management plays a key role in improving the customer experience.
With the right knowledge management technologies,
customer service representatives have access to the required information...
More
Enhancing Customer Experience with Knowledge Management
Knowledge Management plays a key role in improving the customer experience.
With the right knowledge management technologies,
customer service representatives have access to the required information at the right time, thereby enabling more knowledgeable, efficient,
and effective customer service interactions.
It provides the answers to their questions and provides guidance on resolving issues at their
fingertips.
This facilitates the customer service representatives to be empowered with the necessary information to resolve issues with
better speed, accuracy and consistency.
It is only with careful planning that knowledge management can be implemented.
Its success
depends on an implementation with targeted goals and the development of knowledge.
The Best Knowledge Base
A knowledge base needs to have suitable content that helps in addressing customer questions and needs to be easily traversed to find the
best possible answer i
Less
