Create a free account
Join Calaméo to publish and share documents with the world!
Rate and comment your favorite publications, download documents and share your readings with your friends.
Knowledge Management Get a 360 Degree View
2 pages
Published by
kanna Ajay
Knowledge Management Get a 360 Degree View
There are many definitions for knowledge management, including Wikipedia s that states KM
comprises of a range of practices used in an organization to identify, create, represent,
distribute and...
[More]
Knowledge Management Get a 360 Degree View
There are many definitions for knowledge management, including Wikipedia s that states KM
comprises of a range of practices used in an organization to identify, create, represent,
distribute and enable adoption of insights and experiences.
But for me to simply put it,
Knowledge Management is all about delivering the right knowledge in the context of work.
Many businesses are realizing the importance of knowledge and leveraging the internal
company knowledge to gain an edge over competition.
With data dispersed throughout an organization in unconnected databases, knowledge
management system brings these disparate sources together, organizes and processes
corporate knowledge into usable forms for all employees.
Most KM engines are all about the query: the handful of search words a user chooses to type.
In a customer service solution, customer service interaction, enterprises increasingly have
enormous context that is either derived from inf
[Less]
Tags
agents,
amount,
context,
corporate,
customer,
derived,
guides,
information,
interaction,
knowledge,
management,
organization,
process,
search,
service,
time,
user
