ITSM Whitepaper: Hidden Costs & Delayed Value in Customized ITSM Software: Why Organizations Are Moving Towards Out-of-the-box Solutions

White Paper www. axiossystems. com Customized ITSM Software vs. Out-of-the-box Table of Contents Executive Summary Understanding the Terminology What are the market trends? The impact of configuration and customization Is customization REALLY necessary? So... More

White Paper www. axiossystems. com Customized ITSM Software vs. Out-of-the-box Table of Contents Executive Summary Understanding the Terminology What are the market trends? The impact of configuration and customization Is customization REALLY necessary? So what’s the real cost of customization? A real world example Conclusion About Axios Systems Less