Cannot Use MSN EXPLORER or AOL To Send a Remote Assistance
Invitation via Email Option
When you use Remote Assistance to invite someone to help you and try to
choose the option to use e-mail, you might see the following message when
you get to the available...
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Cannot Use MSN EXPLORER or AOL To Send a Remote Assistance
Invitation via Email Option
When you use Remote Assistance to invite someone to help you and try to
choose the option to use e-mail, you might see the following message when
you get to the available options page:
Outlook Express is not set up.
Remote Assistance is either incompatible with the default e-mail program on
this computer, or could not detect a default e-mail account.
You will also see an option to set up Outlook Express.
Cause
You have MSN Explorer or America Online (AOL) installed and configured as
you default e-mail client.
Remote Assistance on Windows XP will not allow to
send the activation mail message through the MSN Explorer or AOL
messaging system, as they use their own e-mail clients and they are not
MAPI-compliant.
Remote Assistance Invitation e-mail escalation will only
work with MAPI-compliant e-mail programs and e-mail accounts.
Resolution
As a workaround, you could use one of the following options
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