Banker’s Academy Updates Call Quality Monitoring and Feedback for Call Center Training Program

Edcomm Banker?s Academy has recently updated its Call Quality Monitoring and Feedback for Call Center Training program. New York, NY, October 29, 2009 -- Edcomm Banker?s Academy has recently updated its Call Quality Monitoring and Feedback for Call Center... More

Edcomm Banker?s Academy has recently updated its Call Quality Monitoring and Feedback for Call Center Training program. New York, NY, October 29, 2009 -- Edcomm Banker?s Academy has recently updated its Call Quality Monitoring and Feedback for Call Center Training program with new content and additional activities. Call Quality Monitoring and Feedback for Call Center has been updated as part of Edcomm Banker?s Academy commitment to providing the most up-to-date and pertinent financial services information. By performing proper Call Quality Monitoring (CQM), call center team leaders, quality monitors and call center managers can help to improve customer service at their bank, and can bring about change by providing effective feedback to Customer Service Representatives (CSRs). Objectively monitoring and communicating performance feedback to Call Center staff will also enhance service, increase efficiency and decrease mistakes at the Bank. Call Quality Monitoring and Feedback for Ca Less