Create a free account Join Calaméo to publish and share documents with the world!
Rate and comment your favorite publications, download documents and share your readings with your friends.
The Gurteen Perspective

Publications similar to The Gurteen Perspective

 
20 pages
 
Pub. on June 26th 2008
 
Viewed 579 times
 
1 comments
 
1 member(s) added it to their favorites
 
 
Knowledge Management Overview by Dr. Vincent M. Ribiere

Knowledge Management Overview by Dr. Vincent Ribiere IKI-SEA BAngkok University Thailand

From

Adobe PDF document

Pub. on July 22nd 2010

Pages: 29

Views: 111

Downloads: 18

Knowledge Management Dissertation: Become a Good Manager!

Knowledge management dissertation is not researched in many sources. One may find materials for the knowledge management dissertation in mass media.

From

Adobe PDF document

Pub. on Dec. 15th 2010

Pages: 1

Views: 12

Downloads: 0

Clearwell Systems Named to KMWorld’s “100 Companies That Matter in Knowledge Management”

Clearwell Systems Named to KMWorld’s “100 Companies That Matter in Knowledge Management” Leading e-discovery provider recognized on prestigious list for innovation and industry leadership MOUNTAIN VIEW, Calif. — Feb. 23, 2011 — Clearwell Systems, Inc. , a leader in intelligent e–discovery, today announced that it has been... More

From

Adobe PDF document

Pub. on Feb. 23rd 2011

Pages: 3

Views: 1

Downloads: 0

Knowledge Management Get a 360 Degree View

Knowledge Management Get a 360 Degree View There are many definitions for knowledge management, including Wikipedia s that states KM comprises of a range of practices used in an organization to identify, create, represent, distribute and enable adoption of insights and experiences. But for me to simply put it, Knowledge Management is... More

From

Adobe PDF document

Pub. on March 9th 2011

Pages: 2

Views: 2

Downloads: 0

Converting Your Business Realistically Profitable with Knowledge Management Solutions

Converting Your Business Realistically Profitable with Knowledge Management Solutions The parameters affecting the business have changed significantly. Nowadays businesses are hungry for information as this is the source to prospective opportunities. For more information collaboration is a must so that knowledge can be easily shared... More

From

Adobe PDF document

Pub. on March 29th 2011

Pages: 1

Views: 6

Downloads: 0

Barriers to the Implementation of Knowledge Management in Iranian Institutions

Knowledge management in Iranian institutions is almost a new subject. Unfortunately this concept in Iranian institutions has grown slowly and as a result, it has reached to the point where a significant number of institutions never have used it and it caused their inefficiency and ineffectiveness. This article tries to find the root... More

From

Adobe PDF document

Pub. on Apr. 19th 2011

Pages: 10

Views: 11

Downloads: 4

Knowledge Management to Optimizing the Overall Customer Experience

Knowledge Management to Optimizing the Overall Customer Experience Implementing knowledge management in the contact center can have a profound effect on the quality and efficiency of your service operations. Implementing knowledge management, however, requires careful planning and its success depends on an implementation with targeted... More

From

Adobe PDF document

Pub. on Apr. 19th 2011

Pages: 1

Views: 4

Downloads: 0

Knowledge Management: A Must for Positive Customer Service Publicity

Knowledge Management: A Must for Positive Customer Service Publicity Knowledge management is an essential business process that concentrates on improving performances, leveraging innovation and competitiveness, enhancing integration and knowledge sharing procedures of your business. Knowledge management helps in implementing better... More

From

Adobe PDF document

Pub. on Apr. 26th 2011

Pages: 1

Views: 0

Downloads: 0

Six Best Practices of Knowledge Management

Six Best Practices of Knowledge Management The quality and efficiency of your service operations can be improved with the implementation of knowledge management in the contact center. Customers benefit from interactions with more knowledgeable agents, who are empowered to resolve issues with greater speed, accuracy and consistency.... More

From

Adobe PDF document

Pub. on May 11th 2011

Pages: 1

Views: 1

Downloads: 0

Surpassing Customer Expectation with Exemplary Knowledge Management Tools

\ Surpassing Customer Expectation with Exemplary Knowledge Management Tools Providing precise and timely information to customers through call center agents, web self service and eservice is the norm in today’s business environment. Applying appropriate methods to deliver satisfactory customer service experience leads to achieving... More

From

Adobe PDF document

Pub. on May 11th 2011

Pages: 1

Views: 1

Downloads: 0

Knowledge Centered Support – The New Knowledge Management Methodology

Knowledge Centered Support – The New Knowledge Management Methodology Knowledge centered support is the new buzz word. There is a huge paradigm shift from the way we produced or consumed knowledge. Traditionally creating content and consuming content were fundamentally different. But the new thinking is that t knowledge creators... More

From

Adobe PDF document

Pub. on May 18th 2011

Pages: 1

Views: 5

Downloads: 0

Upcoming Webinar - Xerox Case Study Six Best Practices for Agent Knowledge Management

Upcoming Webinar Xerox Case Study: Six Best Practices for Agent Knowledge Management Is your knowledge management system delivering desirable results? Implementing knowledge management in the contact center can have a profound effect on the quality and efficiency of your service operations. Customers benefit from interactions with... More

From

Adobe PDF document

Pub. on June 21st 2011

Pages: 1

Views: 0

Downloads: 0

Improve Customer Service with Knowledge Management Solution

Improve Customer Service with Knowledge Management Solution Knowledge management is interpreted differently by different organizations and some see it as a form of document management. For call center agents, it is a simple, searchable database or a problem- solving tool. Customer service has evolved and the focus has shifted from... More

From

Adobe PDF document

Pub. on July 12th 2011

Pages: 2

Views: 2

Downloads: 0

Enhancing Customer Experience with Knowledge Management

Enhancing Customer Experience with Knowledge Management Knowledge Management plays a key role in improving the customer experience. With the right knowledge management technologies, customer service representatives have access to the required information at the right time, thereby enabling more knowledgeable, efficient, and effective... More

From

Adobe PDF document

Pub. on August 3rd 2011

Pages: 1

Views: 2

Downloads: 0

Get the Best from Knowledge Management

Get the Best from Knowledge Management Knowledge management is the hottest subject of the day. With the advancements in technology, data and information are readily available online enabling business managers to discover and learn new measures, new technologies, and garner new opportunities. But this is not as easy as it looks, you... More

From

Adobe PDF document

Pub. on August 5th 2011

Pages: 2

Views: 0

Downloads: 0

Enhancing Agent Knowledge Management in the Call Center

Enhancing Agent Knowledge Management in the Call Center According to the Service and Support Professionals Association (SSPA), the most frequent customer complaint about service and support is the length of time it takes most organizations to settle incidents. This challenge occurs as call agents often have incompetent techniques of... More

From

Adobe PDF document

Pub. on August 25th 2011

Pages: 1

Views: 2

Downloads: 0

A Practical and Results-Oriented Knowledge Management Platform

A Practical and Results-Oriented Knowledge Management Platform The contemporary customer is a smart and learned one. He is not the one to fall into baseless traps without concrete evidence. The worth of a good or a service has to be proven to enjoy the customer’s patronage. As businesses aim to provide better quality services to... More

From

Adobe PDF document

Pub. on Oct. 4th 2011

Pages: 1

Views: 1

Downloads: 0

Exemplary Customer Experience with Knowledge Management Software

Exemplary Customer Experience with Knowledge Management Software Every government organization’s objective is efficient delivery of services whether it is concerned with payments, claims management, health care, legal and taxation services or any other public service. However, the organizations are incapable of accomplishing this... More

From

Adobe PDF document

Pub. on Nov. 3rd 2011

Pages: 1

Views: 2

Downloads: 0