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BPM News
Phil Gilbert
Si combatte con le armi che si hanno
(Presidente e former CTO di Lombardi Software)
I was hiking today up above
Portland, Oregon at the Multnomah Falls.
Spectacular.
Except my damn
knees.
I started
thinking...
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BPM News
Phil Gilbert
Si combatte con le armi che si hanno
(Presidente e former CTO di Lombardi Software)
I was hiking today up above
Portland, Oregon at the Multnomah Falls.
Spectacular.
Except my damn
knees.
I started
thinking about
how I hear people
say "gee, I wish I
was again" and I
have to say I really don't want to
go back to most
of my younger
ages but it sure
would be nice to
have younger
knees.
I saw 18
year olds running
down the 600
foot drop of a
trail.
I want their knees.
Well
like Rummy said "you don't
go to battle with the army you
want, you go with the army
you have.
"
Oddly, this got me to thinking
about business process management and about how almost everyone (except Lombardi, of course) has got it
wrong.
Most people think business process management
is about Process.
Wrong.
Business process management
is about people.
Specifically,
it is about making people more productive.
People of diverse skills.
People put in positions they might not be quite
ready for.
People retiring from
their jobs.
People starting
their careers.
Dear reader, if
you are in a company with
more than, say, 1,000 people,
I wonder how many of those
people do you think are perfectly suited to their jobs right
now? How many have the
perfect levels of skills, abilities, training and wisdom to do
their jobs at peak efficiency
right now? How many in your
workgroup fit this description? I'm guessing you have
people with different levels,
some achieving the
perfect blend you
need, and some not.
Look, the point isn't
that your organization needs help.
In
fact, the point is that
your organization
looks a lot like everyone else in this respect! Business process management
should be thought of
as a way to help
teams work better.
The team you have is
the team you have, in
many respects.
You can't take
the perfect team into the battle of competition tomorrow!
You have to get a lot of the job
done with the team you have.
You might top-grade over
time, and you might also lose
some of your best people to
promotions and their own career changes.
The fact is, the
people in your business have
very different combinations of
"perfection" at any given point
in time.
And in this globalized
world, the question senior
management asks is "how can
I be most effective with what I
have?" (A recent NY Times
article quoted HP CEO Mark
Hurd: "C.
E.
O.
’s work on three
things: strategy, operating
models and people.
" Which,
loosely translated I think
means: what strategies can
we pull off given our people,
processes and customers?")
If workflow is the means by
which we define behaviors,
then the real advance of business process management
is that it is the means by
which we normalize how we
INFORMAZIONI SUL BPM DA ARIANNA CONSULTING
GIUGNO 2008 #04
WWW.
ARIANNACONSULTING.
IT
pagina 1 di 7
CONTENUTI
1
SI COMBATTE CON LE
ARMI CHE SI HANNO
Pensieri di Phil Gilbert, il CTO e
presidente di Lombardi Software
e “padre” di Teamworks e Blueprint.
2
LO STUDIO DI BRUCE
SILVER
Un estratto dello studio di Bruce Silver sui i BPMS.
3
LOMBARDI ANUNCIA
Nuove versioni sia di Teamworks
sia di Blueprint.
4
STORIE DI SUCCESSO
Intervista con Rachel Auches sul
l’utilizzo del BPM da parte di
WELLS FARGO.
5
BPM VS WORKFLOW
La visione di un guru del BPM
sulle differenze tra BPM e
Workflow.
6
BLUEPRINT
Screenshot della nuova versione
Il prossimo numero a
settembre
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