Create a free account Join Calaméo to publish and share documents with the world!
Rate and comment your favorite publications, download documents and share your readings with your friends.
kanna Ajay

kanna Ajay

CA, United States
 
Member since 3 year(s)
 
Display :
 KANA Announces Major New Release of Service Experience Management

KANA Announces Major New Release of Service Experience Management Latest Version Advances Customer Service Experience with Embedded Chat, Co-Browse and Social Listening Capabilities SUMMIT 2011, MIAMI, FL. , October 3, 2011 -- KANA Software, Inc. , a world leader in software solutions for Service Experience Management (SEM), today... More

From

Adobe PDF document

Pub. on Oct. 7th 2011

Pages: 2

Views: 0

Downloads: 0

Making Email a Part of the Self Service Strategy

Making Email a Part of the Web Self Service Strategy With emails companies can reduce their cost per contact by up to 75-80 percent compared to phone interactions as emails are said to be one of the fastest growing customer service channels. Although Web self service, Web chat and communities receive more ink and visibility, email... More

From

Adobe PDF document

Pub. on Oct. 4th 2011

Pages: 1

Views: 0

Downloads: 0

A Practical and Results-Oriented Knowledge Management Platform

A Practical and Results-Oriented Knowledge Management Platform The contemporary customer is a smart and learned one. He is not the one to fall into baseless traps without concrete evidence. The worth of a good or a service has to be proven to enjoy the customer’s patronage. As businesses aim to provide better quality services to... More

From

Adobe PDF document

Pub. on Oct. 4th 2011

Pages: 1

Views: 1

Downloads: 0

 North Ayrshire Council Set to Deploy KANA Smartphone Solution

North Ayrshire Council Set to Deploy KANA Smartphone Solution Lagan Connect2Tell Will Support Increased Citizen Engagement and Cleaner, Safer Streets. Sunnyvale, Calif. September 27, 2011 -- Lagan, a Division of KANA Software, Inc. and the global leader in Government to Citizen Technology, today announced that North Ayrshire Council... More

From

Adobe PDF document

Pub. on Oct. 3rd 2011

Pages: 2

Views: 2

Downloads: 0

Upcoming Webinar Is 'Exception' the Norm in Your Business - Adaptive Case Management to the Rescue

Upcoming Webinar Is Exception the Norm in Your Business? — Adaptive Case Management to the Rescue Are your customer service applications rigid and designed to serve limited types of "straight through" processes? How well can you handle the exceptions in the process? What if each case and each call was different? The business... More

From

Adobe PDF document

Pub. on Oct. 3rd 2011

Pages: 1

Views: 0

Downloads: 0

Significance of Improving Content in a Knowledge Base in a Call Center

Significance of Improving Content in a Knowledge Base in a Call Center Knowledge Management can have a tremendous impact on the quality of the service operations in a contact center. With the right knowledge management technologies, customer service representatives have access to the required information at the right time, thereby... More

From

Adobe PDF document

Pub. on Sept. 30th 2011

Pages: 1

Views: 0

Downloads: 0

KANA Announces Self-service Suite for Government

KANA Announces Self-service Suite for Government Lagan Connect2Tell to Help Customers Harness the Power of New and Established Service Channels Sunnyvale, Calif. September 26, 2011 -- Lagan, a Division of KANA Software, Inc. and the global leader in Government to Citizen Technology, today formally announced Lagan Connect2Tell, a... More

From

Adobe PDF document

Pub. on Sept. 28th 2011

Pages: 2

Views: 0

Downloads: 0

Inside Sales Team Contribution to Lead Generation

Inside Sales Team Contribution to Lead Generation In a B2B company, the main activities of Inside Sales teams include qualifying, selling and up-selling, primarily through the phone and sometimes on the web without the necessity of meeting prospects inperson. For this, Inside Sales representatives need to be able to navigate an... More

From

Adobe PDF document

Pub. on Sept. 28th 2011

Pages: 2

Views: 0

Downloads: 0

Independent Research Firm Names KANA a “Leader” in the Magic Quadrant for CRM Web Customer Service

Independent Research Firm Names KANA a “Leader” in the Magic Quadrant for CRM Web Customer Service Evaluation Based on Customer References, Completeness of Vision and Ability to Execute Sunnyvale, CA -- (Sept 21, 2011 --KANA Software, Inc. , a world leader in software solutions for Service Experience Management (SEM), today... More

From

Adobe PDF document

Pub. on Sept. 23rd 2011

Pages: 2

Views: 0

Downloads: 0

Implementing Strategies for Hoisting Customer Service Experience

Implementing Strategies for Hoisting Customer Service Experience The aspiration of every business is to be extremely successful and create its own niche in the market. Only a few understand the dynamics of business and implement intelligent strategies. Along with quality and consistency flexibility is a pre-requisite. If your... More

From

Adobe PDF document

Pub. on Sept. 22nd 2011

Pages: 1

Views: 0

Downloads: 0

 
100 Publications
62 Views

KANA, the leader in Service Experience Management, provides solutions that deliver a customer service experience that successfully balances customer interests with business goals. KANA's clients report double-digit increases in customer satisfaction, increased revenue growth while reducing contact center costs by an average of 20 percent.

KANA Software, Inc.

Tags