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TeleFaction

TeleFaction

Denmark
 
Member since 6 year(s)
 
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Good customer service is common sense

Good customer service  is common sense  To deliver the best, go back to the basics  By Daniela Guido Corporate Communicator 

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Adobe PDF document

Pub. on Oct. 26th 2009

Pages: 21

Views: 81

Downloads: 0

Good customer service is common sense

Good customer service is common sense To deliver the best, go back to the basics By Daniela Guido Corporate Communicator

From

Adobe PDF document

Pub. on Sept. 22nd 2009

Pages: 21

Views: 6

Downloads: 0

Good customer service is common sense

Good customer service is common sense To deliver the best, go back to the basics By Daniela Guido Corporate Communicator

From

Adobe PDF document

Pub. on Sept. 22nd 2009

Pages: 21

Views: 14

Downloads: 0

Pitfalls in Customer Surveys

“Our customer satisfaction doubled in comparison to last year”. “Our customers are the most satisfied throughout the industry”. “95% of our customers consider our service excellent”. >>> Everyone has heard those statements and of course they sound good, but are they really valid? The truth is that in fact many... More

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Adobe PDF document

Pub. on Oct. 14th 2008

Pages: 4

Views: 19

Downloads: 0