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TeleFaction

Denmark
Member since 5 year(s)
Good customer service
is common sense
To deliver the best, go back to the basics
By Daniela Guido
Corporate Communicator
From TeleFaction
Adobe PDF document
Pub. on Oct. 26th 2009
Pages: 21
Views: 79
Downloads: 0
Good customer service is common sense
To deliver the best, go back to the basics
By Daniela Guido
Corporate Communicator
From TeleFaction
Good customer service is common sense
To deliver the best, go back to the basics
By Daniela Guido
Corporate Communicator
From TeleFaction
Adobe PDF document
Pub. on Sept. 22nd 2009
Pages: 21
Views: 14
Downloads: 0
“Our customer satisfaction doubled in comparison to last year”.
“Our customers are the most satisfied throughout the industry”.
“95% of our customers consider our service excellent”.
>>> Everyone has heard those statements and of course they sound good, but are they really valid?
The truth is that in fact many...
More
“Our customer satisfaction doubled in comparison to last year”. “Our customers are the most satisfied throughout the industry”. “95% of our customers consider our service excellent”. >>> Everyone has heard those statements and of course they sound good, but are they really valid? The truth is that in fact many empirical studies are not valid. In many cases, basic rules of empirical research are ignored, results often become eyewash leading to misinterpretations and wrong (re-)actions. The following article describes the most common empiric pitfalls and shows how these can impede the right course of direction.
Less
From TeleFaction
Adobe PDF document
Pub. on Oct. 14th 2008
Pages: 4
Views: 17
Downloads: 0