Knowledge Management System
Knowledge Management(KM) is the hottest topics of the internet world today.
It is the process
where organizations create value from their intellectual and knowledge based assets.
In General, knowledge can be classified into two types:
1.
Explicit Knowledge
2.
Tacit Knowledge.
1.
Explicit Knowledge:...
More
Knowledge Management System Knowledge Management(KM) is the hottest topics of the internet world today. It is the process where organizations create value from their intellectual and knowledge based assets. In General, knowledge can be classified into two types: 1. Explicit Knowledge 2. Tacit Knowledge. 1. Explicit Knowledge: Wikipedia says, Explicit knowledge can be articulated, stored and codified in a certain media. Explicit Knowledge can also be easily transmitted into others. 2. Tacit Knowledge Tacit knowledge is a knowledge which is diffucult to transfer to another person by means of verbalising and writing it. It is just opposite to Explicit knowledge where people are not aware of the knowledge they possess. Knowledge management should meet the minimum demands like knowledge sharing, collection , transferance and storage. Knowledge management system possibly includes: 1. Database. 2. Groupware. 3. Files management system. 4. E-mail server. 5. Schedule Management Softwar
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From Michael Moody
Microsoft Word
Pub. on Feb. 2nd 2012
Pages: 1
Views: 4
Downloads: 0
Knowledge Base and Knowledge Base Software
What is Knowledge Base?
Wikipedia defines knowledge base as, “.
.
.
.
a special kind of database for knowledge management,
providing the means for the computerized collection, organization, and retrieval of knowledge.
”
A knowledge base is a dynamic database of information.
It is used as...
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Knowledge Base and Knowledge Base Software What is Knowledge Base? Wikipedia defines knowledge base as, “. . . . a special kind of database for knowledge management, providing the means for the computerized collection, organization, and retrieval of knowledge. ” A knowledge base is a dynamic database of information. It is used as a tool for knowledge management, for gathering information, segregating the information into appropriate categories, and making it easily available for a person looking for the relevant information. A knowledge base is very commonly used as a tool in Customer Relationship Management. It is an integral part of the Customer Service provided by any business. Data is made available to customers who can search for the information they require. This allows them to find what they want without having to contact a person at the business. When this happens, it saves the time of both the customer and the customer support staff. It cuts-down the response time for
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From Michael Moody
Title: Features of Knowledgebase Software
Keyword: knowledgebase software
Knowledge bases are one of the main requirements for any business, especially from the customer
service perspective.
They are a store house of information.
This information is valuable to the clients.
When a website has a knowledgebase, visitors can find...
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Title: Features of Knowledgebase Software Keyword: knowledgebase software Knowledge bases are one of the main requirements for any business, especially from the customer service perspective. They are a store house of information. This information is valuable to the clients. When a website has a knowledgebase, visitors can find information that they need by themselves. They may be looking for something specific,but they can benefit from all information related to what they are looking for. It is an important tool in Customer Relationship Management and saves the time of both the customer and the customer support staff. Knowledgebase software is used to construct knowledgebases and it goes without saying that the features and benefits of such software should give value for the money and time spent on using them. So lets see what are the ideal features that a knowledgebase software should have. First and foremost, the software should be easy to use. It should be easy to install
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From Michael Moody
Microsoft Word
Pub. on Jan. 6th 2012
Pages: 2
Views: 2
Downloads: 0
Knowledge Base Software in Businesses
A knowledge base may be referred to as a dynamic resource that allows the updating and sharing of expertise
and information.
Artificial intelligence (AI) or expert systems can retrieve information from a
knowledgebase in the form of software where as human retrieval sytems need documents in text...
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Knowledge Base Software in Businesses A knowledge base may be referred to as a dynamic resource that allows the updating and sharing of expertise and information. Artificial intelligence (AI) or expert systems can retrieve information from a knowledgebase in the form of software where as human retrieval sytems need documents in text format. Knowledgebase is defined as, "The part of an expert system that contains the facts and rules needed to solve problems. " It has become an intergral part of businesses today. A well consturcted knowledge base software can manage all the information related to a business, its employees and its customers. It has been used as a cost cutting tool since a central repository of information that can be easily accessed means that employees need not spend a lot of time with customers directly. The customers in turn are benefitted by being able to find all the information in one central location instead of depending on customer support personnel and their
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From Michael Moody
India
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